All Systems Operational

About This Site

We continuously monitor the status of northpass.com and all its related services. If there are any interruptions in service, a note will be posted here. If you are experiencing problems connecting to Northpass and do not see a notice posted, please email support@northpass.com.

Uptime over the past 90 days. View historical uptime.
Northpass App - AWS ? Operational
90 days ago
99.85 % uptime
Today
Northpass App - Azure Operational
90 days ago
100.0 % uptime
Today
Communications Operational
SendGrid SMTP Operational
SendGrid Event Webhook Operational
SendGrid API Operational
Video Operational
Wistia Uploads Operational
Wistia App Operational
Wistia Encoding Operational
Wistia Embeds Operational
Wistia Stats Operational
Shopify API & Mobile Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 15, 2025

No incidents reported today.

Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025

No incidents reported.

Sep 11, 2025
End users experiencing issues when interacting with courses
Postmortem - Read details
Sep 12, 10:38 EDT
Resolved - This incident have now been resolved, we apologize for the service interruption.
Our team is hard at work on delivering on our promised transparency, we will provide the postmortem of this issue within 48 hours.
Sep 11, 18:23 EDT
Monitoring - A Fix has been implemented and we are monitoring the results.
Sep 11, 18:14 EDT
Update - We are continuing to work on resolving this issue.
Sep 11, 17:43 EDT
Identified - We've identified the issue and are working towards a resolution.
Sep 11, 16:42 EDT
Investigating - End users are experiencing issues when interacting with courses
Sep 11, 16:24 EDT
Sep 10, 2025

No incidents reported.

Sep 9, 2025
Elevated API Errors - user access login error
Postmortem - Read details
Sep 10, 09:38 EDT
Resolved - This incident has been resolved.
Sep 9, 23:00 EDT
Update - We are continuing to monitor for issues. Customers and Learners may experience slower page loads as services recover.
Sep 9, 21:43 EDT
Update - We are continuing to monitor for issues. Customers and Learners may experience slower page loads as services recover.
Sep 9, 20:44 EDT
Update - We are continuing to monitor for any further issues.
Sep 9, 19:43 EDT
Update - Applications are stable but we are still monitoring and checking for slowness.
Sep 9, 18:45 EDT
Update - We are continuing to monitor for any further issues.
Sep 9, 17:43 EDT
Update - We are continuing to monitor for any further issues.
Sep 9, 16:17 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 9, 15:13 EDT
Identified - The issue has been identified and a fix is being implemented.
Sep 9, 15:04 EDT
Update - We are continuing to investigate this issue.
Sep 9, 14:32 EDT
Update - We are continuing to investigate this issue.
Sep 9, 14:08 EDT
Update - We are continuing to investigate this issue.
Sep 9, 13:52 EDT
Update - We are continuing to investigate this issue. Admins and end users are experiencing errors when logging in
Sep 9, 13:48 EDT
Investigating - We're experiencing an elevated level of API errors and are currently looking into the issue.
Sep 9, 13:42 EDT
Sep 8, 2025

No incidents reported.

Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025

No incidents reported.

Sep 4, 2025

No incidents reported.

Sep 3, 2025
Azure - Backend Data Store Maintenance: Wednesday, 03 September 2025
Completed - The scheduled maintenance has been completed.
Sep 3, 04:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 04:00 EDT
Scheduled - The Gainsight Customer Education platform has planned a scheduled maintenance for Backend Data Stores. During this maintenance window, users will not be able to use the application. Soon after the maintenance, all functionality will return to normal.
Sep 2, 15:38 EDT
Sep 2, 2025

No incidents reported.

Sep 1, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage