Performance issue with People Page

Incident Report for Northpass

Resolved

This incident has been resolved. Some users experienced slow load times and errors on the People page. A fix has been deployed and the page is loading as expected. Thank you for your patience. If you continue to see issues, please contact our support team.
Posted Oct 19, 2026 - 14:56 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 19, 2026 - 14:27 EDT

Investigating

Users may experience slowness or errors while trying to load content from the "People" page. We are investigating and will provide an update as we have more information.
Posted Oct 19, 2026 - 11:29 EDT
This incident affected: Northpass App - AWS.