AWS - Application outage

Incident Report for Northpass

Resolved

Incident Start: December 5, 2025 at 09:24 EST
Incident End: December 5, 2025 at 09:27 EST
Duration: 3 minutes

Status: Resolved

Summary:
A sudden spike in database connections and load caused performance degradation and temporary unavailability.

Impact:
- Web page loading errors occurred
- Database response times increased significantly
- Some queries experienced timeouts
- No data loss or corruption occurred

Root Cause:
High-volume concurrent connections exceeded baseline capacity thresholds, that temporarily impacted performance.
Posted Dec 05, 2025 - 09:30 EST